FAQ

1. How do I place an order?

You can browse our collections, choose your preferred hamper, add it to your cart, and checkout using our secure payment system.

2. Do you offer same-day delivery?

Yes, same-day delivery is available for selected areas. Fees may apply.

Please check availability during checkout or contact us.

3. Can I customize a hamper?

Absolutely! We offer customizable hampers for personal and corporate gifting.

Simply contact us with your request, and we’ll handle the rest.

4. What payment methods do you accept?

We accept major debit/credit cards, online banking, and selected e-wallets (where available).

5. Will my hamper look exactly like the photos?

We strive for accuracy, but items may vary slightly depending on stock availability.

Any substitutions will be of equal or higher value.

6. Can you include a personalized message?

Yes! You can add a custom message at checkout, and we’ll include it in your hamper for free.

7. What if the recipient is not home during delivery?

Our courier may:

• Leave the item in a safe place, or
• Attempt a re-delivery (extra charges may apply)

8. Do you offer corporate or bulk orders?

Yes! We specialize in both corporate and bulk gifting.

Please contact us for quotations and customization options.

9. Can I track my order?

Yes. You will receive order updates via email/SMS once your hamper is dispatched.

10. What is your refund or return policy?

Due to hygiene and product sensitivity, all sales are final.

Refunds are only available for damaged or incorrect items (within 24 hours of delivery).